At VRUTALAY, your privacy is of the utmost importance. This policy explains how we collect, use, share, and protect your personal information when you use our website, vrutalay.in. By using our services, you agree to the terms of this Privacy Policy. Please review it carefully to understand how your data will be treated.
Information We Collect
We collect personal information from you in various ways, including:
a. Information You Provide Directly:
When you interact with our website, place an order, or communicate with us, we collect the following types of personal information:
- Contact Information: Name, email address, shipping and billing addresses, and phone number.
- Payment Information: Credit or debit card details, UPI information, or any other payment method you use.
- Account Information: Username, password, and any preferences saved in your account.
- Communications: Any emails, chats, or messages you send to us, including inquiries or customer support interactions.
b. Automatically Collected Information:
When you browse our website, some information is automatically collected:
- Device Information: Type of device, operating system, and browser you’re using.
- IP Address: Used to identify your location and manage security.
- Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to track browsing behavior and enhance your experience. For example, cookies help remember your shopping cart, even if you haven’t logged in.
- Usage Data: Information about how you use our website, such as the pages you visit, time spent on the website, links clicked, and interactions with our features.
c. Information From Third Parties:
We may also receive personal information from:
- Payment Processors: When you complete a purchase, our payment partners provide us with details necessary to process the payment.
- Social Media: If you link your social media account with VRUTALAY, we may collect information from those platforms.
- Courier Partners: Information related to the status and delivery of your orders may be shared by courier services.
2. How We Use Your Information
We use your personal information for the following purposes:
a. Order Fulfillment:
- Processing and delivering your orders.
- Providing updates regarding your order status.
- Managing returns, refunds, and exchanges.
b. Customer Support:
- Responding to your inquiries and resolving any issues.
- Offering assistance with product questions, payments, or other concerns.
c. Personalization:
- Enhancing your shopping experience by remembering preferences, order history, and cart items.
- Offering product recommendations based on past purchases and browsing behavior.
d. Marketing and Promotions:
- Sending promotional emails, newsletters, and offers if you have opted in.
- Informing you about new collections, exclusive deals, or upcoming sales.
e. Website Optimization and Analytics:
- Analyzing website traffic to improve functionality and usability.
- Tracking user behavior to make informed decisions about website design and content.
- Conducting surveys and feedback requests to improve customer experience.
f. Legal Compliance:
- Complying with applicable laws and regulations.
- Responding to legal requests from law enforcement or other government entities.
3. How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we share your data with trusted service providers to operate our business efficiently:
a. Service Providers:
We work with third-party companies who assist us with services such as:
- Payment processing (e.g., payment gateways)
- Order fulfillment and shipping (e.g., courier services)
- Website hosting and maintenance
- Analytics and marketing support
- Customer service platforms
These service providers are only given access to the personal information necessary to perform their specific services and are contractually obligated to maintain confidentiality and protect your data.
b. Business Transfers:
In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you if such an event occurs, and your information becomes subject to a different privacy policy.
c. Legal Obligations:
We may disclose personal information if required to do so by law or in response to a legal request, such as a subpoena, court order, or government investigation.
4. Cookies and Tracking Technologies
Cookies are small files stored on your device that help improve your experience on our website. We use cookies for the following purposes:
- Essential Cookies: Required for basic website functionality, such as remembering login credentials or keeping items in your cart.
- Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and what can be improved.
- Marketing Cookies: Used to track your browsing behavior so we can display relevant ads and offers based on your interests.
You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.
5. Security of Your Information
We are committed to protecting your personal information. We use industry-standard security measures, including:
- Encryption: Data transferred to and from our website is encrypted using SSL (Secure Sockets Layer).
- Access Control: Only authorized personnel have access to your personal information.
- Regular Audits: We perform regular security audits to identify and address vulnerabilities in our systems.
- However, no online system is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security, and you share your information at your own risk.
6. Your Rights and Choices
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Correct Your Information: Update or correct any inaccuracies in your personal data.
- Delete Your Information: Request that we delete your personal data, unless we are legally required to retain it.
- Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe link in any marketing email you receive from us.
To exercise any of these rights, please contact us at [support email].
7. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Keeping records of your transactions for legal or tax purposes.
- Retaining account information for future orders and customer support.
- Maintaining logs and other security data for fraud prevention.
8. Children's Privacy
vrutalay.in is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal data, please contact us, and we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Your continued use of the website after the posting of changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, feel free to contact us at:
Email: helpdeskvrutalay@gmail.com
Phone No.: +917096811008
Trade Name: VRUTALAY NX
Mailing Address: gr floor, 27, Rivera Bunglow, Nr Bhakti Nanda chowk, Riviera Children Park, Mota Varachha, Surat, Surat, Gujarat, 394105
